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“Overall, TheraSaaS has been a great addition to our intake process. It's not always the most intuitive for non-tech-savvy users, but the automation genuinely saves us time, and the support team makes up for any learning curve. I'd recommend it to any practice looking to streamline their new patient workflow. TheraSaaS provides a great platform to streamline the new patient inquiry process and allow our intake team to collaborate on tasks to stay accountable for every lead, with clear visibility into who's doing what and when. We especially appreciate the automated notifications help make sure nothing falls through the cracks and the auto-response features ensure new patients receive quick acknowledgement to their inquiries.”

“Overall it is worth the investment and customer support figures out difficult parts quickly. It saves a lot of time dealing with the day to day parts of the business through automations. I like the ease of contacting and following up with clients the most, and the quick customer support.”

“TheraSaaS has significantly helped our business with streamlining contact with clients, moving client from referral to intake, and decreased time sending messages or calling numbers. It also has other features we are just looking into now as the business is ready to grow in other ways. TheraSaaS has a lot to offer and is very much worth the cost.”

“The support team is awesome, always willing to help and clarify things when I need additional support!!!”

“Fantastic company. I recommend it to my group practice-owning peers all the time. If you need a company with responsive support, this is it! Before TheraSaaS we were running client intake and tracking off an Excel spreadsheet, so this has been a big step up in terms of having an actual system. The phone tree setup through TheraSaaS/Twilio let us route calls for new callers, insurance-specific questions, testing requests, medication management, and returning clients, and that has made a huge difference in how quickly people get to the right person and in reducing demands on our in-house admin team. Our clients are also very happy with our more comprehensive responsiveness.”

“TheraSaaS has helped us decrease our customer service response time while increasing the specificity of our responses. It has helped us reduce the day-to-day strain on our team with tracking and responding to prospective and current client calls.”

“As the owner of a group therapy practice, I needed a website rebuild that reflected our brand without eating up months of my time. TheraSaaS delivered on both counts. Their support team was consistently responsive and easy to work with — every question I raised during the rebuild was answered quickly and thoroughly, which made a process I was dreading feel manageable (even enjoyable). The final site captures our practice's voice and professionalism far better than what we had before. If you're a healthcare or therapy practice considering TheraSaaS for a website rebuild, I'd recommend leaning on their support team fully — that's where the real value is. Highly recommend for practice owners who want a polished result without the usual headache.”

“As a practice owner, "rebuild the website" is one of those to-do list items that sits there for months, quietly judging you. I finally took the leap with TheraSaaS, and I'm so glad I did. What really stood out wasn't just the end result (though our new site looks so much more like us now) — it was the process getting there. Their support team was responsive, patient, and genuinely invested in getting things right, not just "good enough." I had questions at every stage — some of them probably repetitive! — and never once felt like I was a bother. That kind of hand-holding matters a ton when you're running a multilingual group practice and website design is, let's face it, not your day job. If you're a fellow practice owner staring down a website rebuild and dreading it, do yourself a favor and let TheraSaaS handle it. You'll actually enjoy the process — which, if you'd told me that six months ago, I wouldn't have believed you. Would absolutely recommend.”

“I only wish we started with TheraSaaS sooner! Once things are set up, the time saved and interconnection of systems are an ongoing benefit to your practice and a significant savings to our bottom line, reducing admin costs and marketing costs. We now use the templates for our newsletters, having a marketing plan, intake process, with automated posts and responses, and our contacts, referrals, and client base continues to grow in one platform. I can say I don't miss our old spreadsheets. The quick responses and tech support are exceptional.”

“The team is very helpful and really know what they are doing. Highly recommend if you are wanting to grow your practice. Very trustworthy to work with.”

“I've been with TheraSaaS since its very first year, and using this platform has helped me stay true to the most rewarding parts of running my practice, connecting with people. What I appreciate most isn't just the features or the efficiency. It's how TheraSaaS helps me stay human. For instance, when a family comes back and fills out a new intake, I can pull up every conversation we've ever had. I know their history, and any team member helping them can see that conversation and pick up the baton, personalizing my intakes even if I have a change in who is replying to the intake. Because of that, my intake replies don't feel like form letters; they feel personal, because they are. Families feel seen and validated from the very first touchpoint because they don't get lost in a system or spreadsheet, and that matters enormously in this field. The visual pipeline is amazing and keeps me organized, the workflow automation and template options are top-notch, and hands down it has the best customer support I have ever gotten from a software company.”

“It is very user friendly and helpful! I love the App and I feel it is great for customer support and easy to use! I really like this App because it helps keep me organized and makes it easy to stay on top of everything.”

“We are very happy with this new program we are using. The start up was very easy and the staff have been so attentive to our needs. Most of the time our questions or requests have been answered with in the same day. The program is also very user friendly and easy to build to what your needs are. The program is liked by all out staff.”

“Their customer service is incredibly responsive. Anytime I've had a question or needed help problem-solving, the TheraSaaS team has always been quick to help and come up with a solution. The dashboard is also a great resource. I enjoy having one system to keep everything streamlined.”

“We've been using TheraSaaS for about 4 years now and it's never disappointed. The support staff is amazing. They are so responsive. It's the only customer relationship management software I would actually recommend. TheraSaaS is the only CRM for our private practice not just because of it's incredible capabilities and constant improvements, but it's easy to use and a great value for the money.”

“Overall, my experience with TheraSaaS has been positive. It's been a reliable tool for keeping things organized and running smoothly behind the scenes. It's especially helpful for managing administrative tasks so I can focus more on clients. The layout is clean, and it doesn't take long to learn, which is really helpful when you're already busy. The analytics section is robust and can be easily customized for the metrics that are important to your business.”

“We have loved the improvement in our intake process since starting to use TheraSaaS! Our team is able to communicate with one another and see the interactions with clients behind the scenes so easily. We love that we are able to organize contacts and events that we are hosting all in one place! Since implementing the tool and over the past months of learning our way around the product we have been extremely satisfied and grateful for their customer support!”

“I was a little nervous at first since I am not computer savvy, but I easily caught on and and it helps me to do my job well. I like to be organized and not forget any potential clients; TheraSaaS does that for me. All the features it offers keeps potential clients well organized, not forgotten, and note taking a breeze. Clicking on a client's box, I can easily access all information in a jiffy. I never need to repeat what I've already asked a client, my side notes make it easy to quickly review before reaching out to them again. It helps add a very personal touch to each client when they feel they've been remembered. I have been working on TheraSaaS for four years now and I absolutely love it!”

“My practice began using TheraSaaS a little over a year ago and it has really helped organize our intake process. I will admit that it can feel overwhelming at first, but if you prepare for that and set aside time to learn the system and set it up to work for you, it's manageable and will make things easier in the long run. There are still new features that we are learning and gradually starting to integrate into our process. The support has been wonderful--very helpful, friendly people!”

“TheraSaaS has helped our team organize and modernize our intake process. Brent and his team are very responsive to help requests, training, and support - not only in the beginning stages of learning to use the program, but throughout the entire process. A year later, they are still so helpful and responsive!”

“I can't put in to words how amazing TheraSaaS has been! They have saved me so much time with our business and have been incredibly fast at responding. They also explain things that makes it very easy to understand. I absolutely LOVE TheraSaaS!!!!”

“Our team has been incredibly impressed with TheraSaaS. One of the standout features is the speed and reliability of the support team—every time we've reached out, responses have been quick, clear, and genuinely helpful. It makes a huge difference knowing we can get answers right away when we need them. Beyond support, the platform truly excels in client outreach and lead management. The built-in tools make it easy to engage potential clients with personalized communication, automated follow-ups, and organized tracking. We've already seen improvements in our outreach efficiency and overall client engagement. If you're looking for a CRM that combines responsive service with powerful outreach capabilities, this one is absolutely worth it. Highly recommended!”

“One of my favorite features TheraSaaS offers is the unified inbox feature. Having the client facing communication and easy internal access to templates and resources in one system has saved my team time and attention in the difference between how we used to do it, looking between a set of tools, to now where we can easily switch menus to access everything needed.”

“TheraSaaS has organized and streamlined our intake system. We are more aware of our intake pipeline and communications to potential clients. We also love the contact form integrations on our website. Take a bit to set up to your business needs, but once implemented is well worth it. Easy to train new staff on the product as well.”

“It is rare to find the level of customer service that the team at TheraSaaS provides. We switched about 9 months ago to TheraSaaS from another CRM and the change has been very positive. I really wanted to build our own CRM within the TheraSaaS platform that would fit how our intake process flows. But I am not super technical and needed lots of support from the TheraSaaS team while I learned how to set up automations using this platform. Not only did the team patiently answer every question (I always have many), but they would help me test out my automations to make sure I had set them up correctly. We continue to expand our use of TheraSaaS features as we feel ready to implement them, and each time the team jumps in to help us get what we need in place. Brent and his team go above and beyond consistently to provide A+ support. I would recommend them to any therapy practice who wants to utilize a CRM and loves lots of customer support.”

“At Mindful Child & Family Therapy, we are SO impressed with the AI Agent! It's working SO WELL! Our admin isn't able to answer calls all day - and we have missed so many opportunities due to playing "phone tag". We weren't sure how well our clients would respond to the AI agent, so we decided to consider it an experiment. And - wow - it has been working so well for us and for our clients. The AI agent collects so much more information than prospective clients would ever think to leave on their own. And this streamlines the process for us and for our admin. We are so grateful to Nikola, Troy and Brent at TheraSaaS for all of their help and support. They are all so kind, responsive and supportive. We couldn't have implemented any of this without each of them and all of their guidance and care. THANK YOU!!”

“TheraSaaS has been such an invaluable tool for our business! We are so grateful to have a tool specifically for our field to streamline not only our intake process but also any marketing and email engagement. They made the set up and orientation process seamless and continue to support us whenever we come across any questions or issues. Highly recommend!”

“This software has been a total game-changer for our practice. The functionality, reporting, and automation are outstanding, and everything feels seamless and efficient. It's made communication faster and conversions smoother.”

“Customer services through TheraSaaS has been very helpful and they are quick to respond to inquiries.”

“TheraSaaS has been such a lifesaver for my practice. I signed up for it after it was recommended to me when my office manager was getting overwhelmed with calls and keeping up with everything on a google sheet. It changed everything.”

“I love the real-time notifications and how easy TheraSaaS make it to keep track of our conversations. Great CRM!”

“I save over an hour a day with TheraSaaS. The organization part of it is a god-send for me.”

“I book clients so much faster and the technical support is amazing! They are so fast to respond to questions.”

“As a practice owner, TheraSaaS has given me the organization peace I needed. I have all the metrics I need to evaluate our intake process.”

“TheraSaaS helps me manage a large waitlist for the practice.”

“TheraSaaS helps us streamline our three services of counseling, testing, and psychiatry. It makes it so easy.”

“As a remote intake coordinator for two practices, I spend most of my day inside TheraSaaS. The visual pipelines help me keep track of the clients. I'm so glad not to be using Google Sheets anymore!”

“It's amazing to replace all my spreadsheets and see all the potential growth of the business in one place.”

“The efficiency that TheraSaaS has brought to my practice has well exceeded the cost.”

“TheraSaaS has been amazing at filling schedules and keeping them full. Follow up with client leads have never been easier!”

“I love the power of TheraSaaS. The onboarding has been great! The staff has been super-supportive!”

“When asked what she would say to someone considering buying TheraSaaS she said, “Jump right over and do it! Haha. Jump that fence and do it! Trust me, you’re gonna save time, a lotta time, and a lotta headaches. And the organization is excellent!””

“I appreciate this software for how organized it keeps us, and allows for easy confidential communications. Also, I love the real-time notifications and how easy TheraSaaS makes it to keep track of our conversion rate. Great app!”

“I have used a CRM for a few years for my group practice and could appreciate the value, but could never really seem to make it work for our needs. And then I met Brent and his team! The number one reason I agreed to switch to TheraSaaS (SO easy, by the way!) was their support and responsiveness. It's unmatched. Whenever I have an idea for how to streamline, automate, or make a process more efficient, Brent and his team jump right in with innovative and customized solutions. I bug them with all kinds of ideas, and they deliver every time. You won't be disappointed!”

“I love love love the therapist filters!”