3 Ways Therapists Can Use a CRM for Therapy Practices

Post-it notes and Google Sheets are no longer efficient ways to track prospective clients looking for your counseling services. For many private practice, client leads too easily fall through the cracks, there’s very little transparency in the intake process and it’s difficult to track essential marketing data for practice owners to make informed decisions on where to place their precious marketing dollars.

So, in this video, I’m going to show you 3 ways practice owners can leverage a CRM, like TheraSaaS, to supercharge your sales process, close client leads faster, and track ROI on your marketing efforts.

Level 1: Tracking Client Leads

Focus: Forms and Visual Pipeline

Level one is all about moving away from Google sheets and post it notes and organizing client leads into CRM.

So you basically take all the questions you or your intake coordinator asks on the phone to qualify a client lead and transfer that onto a form that either your IC fills out or the client lead fills out on the website. You can simply embed that form on your website and when they hit the “submit” button the information that form is transferred into the CRM and beautifully displays the client lead on a visual pipeline.

From there you can then track the client through the various stages of YOUR intake process until they are transferred into your EHR and you hand the client lead off to your therapist.

With the Level 1 usage of a CRM you are still using your own email service (like Gmail or Hushmail). No communication tools are added to your CRM. You are just moving your client lead information from post it notes and Google Sheets into the CRM so you can track them every step of the way and client leads are not falling through the cracks.

Level 2: Centralizing Communication

Focus: Unified Inbox & Automation

The next level of using a CRM is all about centralizing communication with client leads into the CRM. In Level 1 you are tracking client leads, in Level 2 you are now integrating communications and automation into your process of tracking, qualifying, and closing prospective clients. What this means is that you have a dedicated email channel and phone number just for your CRM.

Simplicity

With a CRM like TheraSaaS, you can track the entire conversation with client leads. So all emails, phone calls, and text messages with a particular client lead are placed centralized in a unified inbox. This allows you keep all communications centralized with a contact instead of having to jump to different platforms.

With the unified inbox, you can quickly call, text, or email client leads as well as see the complete history of that conversation in one location. Some TheraSaaS subscribers just use email, other subscribers will do just phone and text. But it’s powerful when you use all three. And, with TheraSaaS, we have HIPAA-compliant email and text messaging.

A CRM will not replace something like Gmail, but it will centralize the conversations with prospective clients until the client lead becomes a paying client and you hand them off to the clinician.

Transparency

Many practice owners don’t have access to the phone calls, emails, and text messages intake coordinators have with client leads. And, when you don’t have access it’s difficult to quickly diagnose potential problems, coach up your intake coordinator, or have others jump in and help if the intake coordinator is sick or quits.

A CRM like TheraSaaS will centralize those communications, and, if you want, record incoming and outgoing phone calls, so you can quickly assess how your intake team is performing.

And, if you have a team of intake coordinators, centralizing your communications gives your intake team the transparency to easily coordinate their efforts.

Here’s another reason to have a CRM: your intake coordinator may go on vacation or possibly leave your practice someday. A CRM will have all that information centralized so you can sleep a little better at night if your intake coordinator leaves or goes on vacation.

Automation

With TheraSaaS, you can automate the majority of those routine tasks and conversations with client leads. You can automate welcome emails and text messages as well as wait list reminder emails. And this is just the tip of the iceberg for automation.

Level 3: Sales & Marketing Hub

Level 3 is all about centralizing your sales and marketing efforts into one location. A CRM like TheraSaaS can become your sales and marketing hub. Just like you have an EHR for your operations, QuickBooks for your finances, you need a CRM for your sales and marketing systems.

For many group practices, their sales and intake teams rarely communicate with the marketing team. They are often siloed off from each other. But it’s so important to have your sales and marketing on the same page, working together to get the best results for your practice.

A CRM like TheraSaaS not only centralizes your sales efforts, but also be your marketing hub as well.

Smart Lists

Ask prospective clients, “how did you hear about us.” Even if they don’t become a client, you want to know how they heard about you. Inside TheraSaaS, you can create a smart list so the marketing team can quickly see referral sources like Google, pediatricians, psychiatrists, or mental health professionals. This is crucial marketing data you need to collect and act on.

Dashboard

Another way TheraSaaS can be your marketing hub is by leveraging the dashboard and advanced reporting. The dashboard allows practice owners to see in real time how many new client leads were created in the CRM and converted into paying clients. That data is then translated into a conversion percentage.

After you look at your dashboard you can dive even deeper into your sales and marketing metrics with advanced reporting. You can connect your Google Ads and Facebook accounts, then examine attribution of client leads through organic search, paid search, social media, and more.

Email Newsletter & Email Marketing

Finally, TheraSaaS also has a powerful email builder so you can use it for your newsletter, trigger a lead magnet, or create an email drip campaign. It has a traditional drag-and-drop email builder like many modern email builders.

You can start by simply ditching Google Sheets to track your leads so no one falls through the cracks. Then centralize communication with client leads and create more transparency around your intake process with HIPAA-compliant email, phone calls, and text messages. When you’re ready, leverage smart lists, dashboards, advanced reporting, and email marketing.